Business Process Management Training Course

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Course Code


Duration Duration

35 hours (usually 5 days including breaks)

Requirements Requirements


Overview Overview


Business Consultants, Business Analysts, Business Process Engineers, System Analysts, Anyone who is involved in analysing and planning Business Processes.


Business Process Management (BPM) sits between Management and Information Technology, incorporating tools and techniques to design, implement, control, and analyze Operational Business Processes - these typically involve people, entire organizations, software applications.

The course will contain Hands-On work. Delegates will be introduced to topics during theory sessions and these will be followed by lab exercises relating to the topic.

What you will learn

  1. The fundamentals of Business Process Management
  2. BPM Implementation Strategies
  3. Process Modeling, Analysis & Design
  4. Governance and Business strategy
  5. Modeling a process with BPMN
  6. Fault Handling and Exception Management
  7. Business Rules
  8. BPM as enabler of SOA: Key components
  9. Architecture of a BPM System

Note: this course can also be delivered as a 3 day event

Course Outline Course Outline


  • A Brief History of Process
  • The Process Perspective
  • Process Management
  • Process Modeling Analysis & Design
  • Business Process Management Framework
  • Business Process Management Systems (BPMS)
  • Business Process Architecture

BPM Implementation Strategies

  • BPM Value Proposition
  • The BPM Community
  • Why automate BPM?
  • Topology of a SOA reference architecture
  • BPM Vendors overview Positioning of BPM tools

Aligning IT and Business

  • BPM vs BPMS
  • When to choose a BPMS
  • IT and business must work hand in hand Matching the right technology to your problem
  • Adopting a development model
  • Overview of a BPM system
  • Terms and concepts

Understanding Basic Concepts and Architecture

  • Process Modelling
  • Process Analysis
  • Process Design
  • Components and structure of a BPMS
  • Enterprise Process Management Planning
  • Key Skills, Roles and Responsibilities

Governance and Business strategy

  • The past: data/functions vs objects & services
  • The future: core business logic vs process control
  • Design implications for Architects
  • Alignment of Business and IT
  • The Role of Business Stewardship
  • The Role of Business Rule Analysts

Modelling a process with BPMN

  • The added value of BPMN
  • Composability and basic services
  • Promoting an incremental and iterative approach
  • Why should Use Cases drive the project?
  • Declaration of message properties
  • Use of correlation sets
  • Develop a complex parallel execution of activities
  • Designing concurrency
  • BPMN implemented by vendors
  • Example: Microsoft XLANG

Fault Handling and Exception Management

  • Defining Events
  • Configuring Timeouts
  • Handling Faults
  • Catching Exceptions
  • Compensation Management

Business Rules

  • Motivations for BRs
  • Basic Concepts
  • Rule Maturity Model (KPI RMM™)
  • KPI STEP™ Principles
  • New Roles of Business and I/T
  • The Business Focus in Business Rules
  • When is a BR Approach Appropriate?
  • New Aspects for Scoping a BR Project
  • Key Elements of a BR Project Plan
  • The Role of a BR Pilot
  • Overview of Mining BRs from Code

BPM as enabler of SOA: Key components

  • Application frontends
  • Basic Services
  • The value of an ESB
  • Using a Repository
  • Increased agility for the business
  • The BPM Board
  • Distributing technology white papers

Controlling & measuring improvement processes

  • Managing the repository
  • Setup of a quality gateway
  • The 4 pillars of success


  • The context of organizational performance
  • What makes a good metric
  • Measurement & management hierarchy
  • Process management: More than measurements
  • Metrics within processes Management roles in measurement
  • Management questions to be answered
  • Pitfalls of process management efforts

Architecture of a BPM System

  • EAI and B2B aspects
  • Topology and scalability
  • Design tools
  • Deployment tools
  • Monitoring and management
  • The process engine
  • Process definition repository
  • Transaction manager
  • Example Connector framework

Core BPMS features and Interfaces

  • Repository support
  • Database support
  • The level of required customization
  • BPEL language compliance
  • Involvement of development languages
  • Human workflow solutions

Choosing the right approach

  • What BPM Approach is right for your project
  • Scope the rules in your project before starting
  • Plan the project for a BPM advantage
  • Attach business rules to process models
  • Craft a roadmap for your first BPM project

Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 4535EUR
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 4980EUR
Request quote

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 4535EUR 4980EUR
2 3043EUR 3240EUR
3 2545EUR 2660EUR
4 2296EUR 2370EUR
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Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
BremenMon, 2016-12-05 09:304980EUR / 5930EUR
HannoverMon, 2016-12-05 09:304980EUR / 5930EUR
MünchenMon, 2016-12-05 09:304980EUR / 5930EUR
PotsdamMon, 2016-12-05 09:304980EUR / 5930EUR
StuttgartMon, 2016-12-05 09:304980EUR / 5930EUR

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