ITIL®: Intermediate Lifecycle Stream: Service Strategy (SS) Training Course

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Course Language

This course is delivered in German or English.

Course Code


Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Strategy Principles 
  • Defining services and market spaces 
  • Conducting Strategic Assessments 
  • Financial Management 
  • Service Portfolio Management 
  • Managing demand 
  • Driving strategy through the Service Lifecycle 
  • Understanding Critical Success Factors and risks

Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 1973EUR
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 1830EUR
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The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Remote
1 1973EUR 1830EUR
2 1242EUR 1145EUR
3 998EUR 917EUR
4 876EUR 803EUR
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Course Discounts

Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Frankfurt am MainWed, 2016-12-07 09:301830EUR / 2480EUR
KölnWed, 2016-12-07 09:301830EUR / 2480EUR
Berlin Mon, 2016-12-19 09:301830EUR / 2630EUR
NürnbergMon, 2016-12-19 09:301830EUR / 2480EUR
StuttgartMon, 2016-12-19 09:301830EUR / 2480EUR

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