ITIL®: Intermediate Lifecycle Stream: Service Strategy (SS) Training Course

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Course Language

This course is delivered in German or English.

Course Code

itilss

Duration Duration

21 hours (usually 3 days including breaks)

Requirements Requirements

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Overview Overview

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Examination costs are not included.

Course Outline Course Outline

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Strategy Principles 
  • Defining services and market spaces 
  • Conducting Strategic Assessments 
  • Financial Management 
  • Service Portfolio Management 
  • Managing demand 
  • Driving strategy through the Service Lifecycle 
  • Understanding Critical Success Factors and risks

Guaranteed to run even with a single delegate!
Public Classroom Public Classroom
Participants from multiple organisations. Topics usually cannot be customised
From 1973EUR
(51)
Private Classroom Private Classroom
Participants are from one organisation only. No external participants are allowed. Usually customised to a specific group, course topics are agreed between the client and the trainer.
From 1973EUR
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Private Remote Private Remote
The instructor and the participants are in two different physical locations and communicate via the Internet
From 1830EUR
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SelfStudy SelfStudy
Self-study courses allow you to learn at your own pace on your own time. There is no live instructor involved. The participants use recorded video, quizzes and reading at their own convenience.
Price not set yet
Register Interest

The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 1973EUR 1973EUR 1830EUR
2 1242EUR 1217EUR 1145EUR
3 998EUR 964EUR 917EUR
4 876EUR 838EUR 803EUR
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Upcoming Courses

VenueCourse DateCourse Price [Remote/Classroom]
Berlin Mon, 2016-06-20 09:301830EUR / 2630EUR
BremenMon, 2016-06-27 09:301830EUR / 2480EUR
LeipzigTue, 2016-06-28 09:301830EUR / 2480EUR
PotsdamTue, 2016-06-28 09:301830EUR / 2480EUR
KölnWed, 2016-06-29 09:301830EUR / 2480EUR

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