ITIL®: Intermediate Capability Stream: Release, Control & Validation (RC&V) Schulung

Haupt-Reiter

Schulungsprache

Dieser Kurs wird auf Deutsch und Englisch angeboten

Course Code

itilrcv

Dauer

28 Stunden (usually 4 days including breaks)

Voraussetzungen

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Überblick

The target group of the ITIL Certificate in Service Offerings and Agreements is: 

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization. 
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 
  • Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process
owners.

Examination costs are not included.

Schulungsübersicht

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: 

  • Service Management as a Practice 
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management 
  • Change management as a capability to realise successful service transition 
  • Service validation and testing as a capability to assure the integrity and the quality of service transition 
  • Service asset and configuration management as a capability to monitor the state of service transition 
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability 
  • Service request fulfilment and evaluation to assure meeting committed service level performance 
  • Common Service Operation activities for supporting the service management Lifecycle 
  • Release Control and Validation process roles and responsibilities 
  • Technology and Implementation Considerations 
  • Challenges, Critical Success Factors and risks

And specifically in the following key ITIL process and role areas: 

  • Change management 
  • Service release and deployment management 
  • Service validation and testing 
  • Service asset and configuration management 
  • Knowledge management 
  • Request fulfilment 
  • Service Evaluation

Public Classroom Public Classroom
Teilnehmer aus verschiedenen Organisationen. Die Themen können hier nicht angepasst werden.
Von 6210EUR
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Private Classroom Private Classroom
Die Teilnehmer sind aus einem Unternehmen. Externe Teilnehmer sind nicht erlaubt. Der Kurs ist speziell auf eine Gruppe zugeschnitten, Die Themen werden genau auf die Bedürfnisse der Teilnehmer abgestimmt.
Von 6210EUR
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Private Remote Private Remote
Der Anleiter und die Teilnehmer befinden sich an unterschiedlichen Orten und kommunizieren über das Internet miteinander.
Von 5410EUR
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Selbststudium Selbststudium
Das Selbststudium ermöglicht es Ihnen von Zuhause aus zu lernen. Vielfältige Materialien, wie Videos, Texte und Selbsttests stehen Ihnen dafür zur Verfügung.
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The more delegates, the greater the savings per delegate. Table reflects price per delegate and is used for illustration purposes only, actual prices may differ.

Number of Delegates Public Classroom Private Classroom Private Remote
1 6210EUR 6210EUR 5410EUR
2 3755EUR 3730EUR 3330EUR
3 2937EUR 2903EUR 2637EUR
4 2528EUR 2490EUR 2290EUR
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