ServiceNow Training in Cologne

Knowledge, the rapport and the training style.

Alvin Moratalla - cxLoyalty

Course - ServiceNow for Developers

The trainer was able to introduce us to ServiceNow with better approach, so we can able to understand each courses and guided us very well if we have questions or facing difficulties with activities.

April Annie Abrenica - cxLoyalty

Course - ServiceNow for Developers

Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.

Stéphane - Orange Business

Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations.

Jean - Orange Business

Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

alternating practical theory and trainer pedagogy

Sébastien - Orange Business

Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

the program

Nadjat - Orange Business

Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

- The training was clear. She has covered all the key topics for the profession in order to be able to tackle the upcoming workshops. - Stop for questions after each theme - Good theory/practice balance - Testing body dedicated to the training session to be able to play with it

Marine - Orange Business

Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.

Glenn Camacho - Hoegh Autoliners ROHQ

Course - ServiceNow for Administration

Reports and Performance Analytics

Rupinderjeet Singh - Blackwoods

Course - ServiceNow for Administration

He was helpful in all aspects.

Tanu Kaur - Blackwoods

Course - ServiceNow for Administration

the right amount of theory and practice

Gorman Coronel - Blackwoods

Course - ServiceNow for Administration