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 Duration 14 hours

Course Outline

Shifts in Decision-Making: From Human Judgement to Model-Driven Outcomes

  • Transitioning from rigid rules and human discretion to scored alternatives.
  • The velocity and volume of automated actions.
  • Emerging failure patterns and gaps in accountability.

Decision Inventory and Risk Stratification

  • Compiling a comprehensive catalog of automated decisions.
  • Assessing impact, reversibility, and stakeholders affected.
  • Defining risk tiers and corresponding control requirements.
  • Assigning ownership for each decision class.

Accountability and Human Supervision

  • Distinguishing between meaningful and nominal human review.
  • Treating autonomy thresholds as key governance decisions.
  • Defining escalation paths and expected response times.
  • Identifying accountable owners and approval workflows.

Decision Documentation and Explainability

  • Components of a defensible decision record.
  • Retention of confidence scores, options, and contextual data.
  • Traceability of model versions and lineage.
  • Communicating decision logic to customers and regulatory bodies.

Policy and Boundary Management

  • Managing approved option sets and implementing change control.
  • Governing thresholds through periodic review cycles.
  • Identifying prohibited decisions and establishing hard stops.
  • Implementing policy-as-code alongside model outputs.

Regulatory Compliance Expectations

  • Obligations under the EU AI Act for decision-making systems.
  • Sector-specific regulations in finance, insurance, and healthcare.
  • Data privacy laws and rights regarding automated decisions.
  • Requirements for documentation and conformity evidence.

Vendor, Licensing, and Provenance Risks

  • Comparing hosted decision APIs with open-weight models.
  • Licensing terms for derivative and embedded models.
  • Risks associated with supplier dependency and service discontinuation.
  • Ensuring weight integrity and version pinning.

Bias, Fairness, and Performance Monitoring

  • Identifying outcome disparities across different demographic groups.
  • Detecting proxy variables and issues with option framing.
  • Analyzing signals from appeals and customer complaints.
  • Conducting regular fairness assessments.

Incident Management for Erroneous Decisions

  • Detecting patterns of systematic decision errors.
  • Containing issues and suspending autonomous actions.
  • Implementing remediation strategies and customer redress.
  • Root cause analysis and updating control measures.

Assurance Review of Decision Layers

  • Identifying evidence auditors should request.
  • Validating accuracy and calibration claims through testing.
  • Sampling decisions and reviewing manual overrides.
  • Reporting findings and insights to the board.

Requirements

  • Basic familiarity with AI or automation initiatives within an enterprise environment.
  • General understanding of risk, compliance, or audit workflows.
  • No programming knowledge is necessary.

Target Audience

  • Officers responsible for risk, compliance, and model governance.
  • Internal auditors tasked with reviewing automated decision-making.
  • Leads in AI governance and data protection.
  • Product owners accountable for automated workflows.
  • Architects integrating oversight mechanisms into agent systems.

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