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Duration 21 hours
Course Outline
Introduction
- Introduction to Palo Alto Networks' next-generation firewalls
Tools and Resources
- Standard troubleshooting methodologies
- Available information and support resources
- Utilizing status monitoring tools
- Implementing maintenance mode
Flow Logic
- Session flow and app-ID
- Key concepts of flow logic
- TCP session states and behavior
- Tracing packet pathways
Packet Captures and Diagnostics
- Foundations of packet capture
- Setting up packet capture sessions
- Leveraging debug-level diagnostic logs
- Analyzing basic flow output
- Utilizing hardware assistance and offloading features
Host-Inbound and Transit Traffic
- Resolving transit traffic issues
- Mitigating Tor usage
- Addressing host-inbound traffic challenges
System Services
- Detecting performance bottlenecks
- Establishing baseline service performance metrics
- Applying performance troubleshooting scenarios
- Managing system service daemons
- Collecting additional diagnostic data
Certificates and SSL Decryption
- Confirming SSL decryption via certificate chains
- Differences between IP-based and FQDN-based access
- Resolving missing Intermediate CA issues
- Managing URL and certificate exclusions
- Implementing client authentication and SSL decryption exceptions
- Addressing external factors affecting SSL decryption
User-ID
- Mapped User-ID flow
- Resolving User-ID issues
GlobalProtect
- Analyzing connection sequences
- Troubleshooting GlobalProtect services
Support and RMAs
- Managing support cases
- Handling hardware failures and Return Merchandise Authorizations (RMAs)
- Coordinating escalation and support events
Conclusion and Next Steps
Requirements
- Familiarity with fundamental network and security principles
Target Audience
- Security professionals
- Cybersecurity analysts
- System administrators
