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 Duration 14 hours

Course Outline

1. Introduction to UAT

Learning Objectives:

  • Gaining a clear understanding of the UAT concept

  • Recognising the critical role of UAT within the software development lifecycle

Content:

  • Defining UAT and its significance

  • Positioning UAT within the SDLC framework

  • Distinguishing UAT from other testing phases

  • Knowledge check (Quiz)

  • Hands-on practical exercises

2. UAT Components

  • Test environments (descriptions, common challenges, and checklists)

  • Test data (various types and preparation methods)

  • Test scenarios (categories and structural elements)

  • Defects (definitions, reporting procedures, and prioritisation strategies)

  • Knowledge check (Quiz)

3. UAT Planning

Learning Objectives:

  • Comprehending the various stages required for effective UAT preparation

Content:

  • Establishing the UAT scope and specific testing objectives

  • Identifying key stakeholders and defining roles

  • Setting up the test environment and preparing relevant data

  • Defining entry and exit criteria

  • Practical exercise

  • Knowledge check (Quiz)

  • Q&A session

4. UAT Execution

Learning Objectives:

  • Understanding the detailed testing process

  • Collaborating effectively with development teams

Content:

  • Managing the test execution workflow

  • Documenting test results and logging defects

  • Enhancing communication and teamwork

  • Overseeing testing cycles

  • Knowledge check (Quiz)

  • Q&A session

5. UAT Completion and Reporting

Learning Objectives:

  • Setting clear success metrics

  • Preparing comprehensive final reports

Content:

  • Reviewing completion criteria

  • Generating reports and summaries

  • Managing the sign-off and handover procedure

  • Knowledge check (Quiz)

  • Q&A session

6. Tools and Templates

Learning Objectives:

  • Becoming proficient with UAT tooling

  • Utilising templates efficiently

Content:

  • Overview of standard tools (Jira for testing, Excel templates, TestRail, HP ALM)

  • Sample templates for test cases, defect logs, and reports

  • Practical exercise: running a UAT cycle using the introduced tools

  • Knowledge check (Quiz)

  • Q&A session

7. UAT Challenges and Best Practices

Learning Objectives:

  • Navigating ambiguous or unclear requirements

  • Ensuring thorough test coverage

Content:

  • Addressing common issues (communication gaps, environment constraints)

  • Applying industry best practices

  • Avoiding typical UAT pitfalls

  • Knowledge check (Quiz)

  • Q&A session

8. Review and Final Discussion

Learning Objectives:

  • Reinforcing knowledge by reviewing course material

Content:

  • Summarising key takeaways

  • Conducting a final assessment

  • Q&A session

Requirements

A laptop with internet connectivity

It is advantageous for participants to have a general understanding of the business processes, applications, or systems they interact with daily.

No programming, software development, or advanced technical skills are required.

Target Audience: Business users, Product Managers, Team Leaders, Technical Support teams, Business Analysts, and QA teams that work closely alongside the business unit.

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