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Duration 14 hours
Course Outline
Introduction to ChatGPT in Administrative Roles
- Identifying tasks that ChatGPT can and cannot automate
- Reviewing typical administrative use cases
- Developing effective prompts for daily responsibilities
Streamlining Routine Writing Activities
- Drafting emails, notifications, and public announcements
- Compiling summaries, meeting minutes, and follow-up communications
- Producing standardized text for repetitive use
Document Refinement and Formatting
- Revising, reformatting, and reorganizing content
- Transforming unstructured text into professional documents
- Correcting grammatical errors, ensuring consistency, and adjusting layout
Developing Templates and Administrative Aids
- Constructing checklists, forms, and reusable structures
- Drafting Standard Operating Procedures (SOPs) and compliance-focused layouts
- Automating the creation of repetitive documentation
Data Management and Basic Automation
- Organizing information from raw text sources
- Extracting critical data points and formatting content into tables
- Generating data-ready summaries for input into entry or reporting systems
Workflow Assistance and Task Coordination
- Creating schedules, reminders, and procedural instructions
- Automating planning and documentation processes
- Supporting complex, multi-stage administrative procedures
Safe and Ethical AI Usage in Administration
- Recognizing AI limitations to prevent operational errors
- Managing confidential information with appropriate care
- Maintaining accuracy and consistency in AI-generated outputs
Advanced Prompting Techniques for Efficiency
- Applying prompt patterns to standardize recurring workflows
- Designing simple automation sequences for common tasks
- Enhancing outcomes through refined and precise instructions
Recap and Future Directions
Requirements
- Familiarity with fundamental office processes
- Proficiency with standard productivity software
- Confidence in managing digital documents
Target Audience
- Administrative support teams
- Office coordinators
- Data entry specialists
Testimonials (2)
correct way of prompting and including guardrails in instructions.
YEO SHI MIN - ST Engineering Aerospace Ltd
Course - ChatGPT and Microsoft 365 Copilot for Advanced Productivity
Able to pivot upon audience suggestions - ie able to create a real AI agent scenario on the spot.