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 Duration 35 hours

Course Outline

Introduction

  • Overview of Unified Communications
  • Intro to CUCM v12.x
  • Architectural and deployment models

Initial Configuration of CUCM

  • Installing and setting up CUCM
  • Foundational configuration tasks
  • Managing user profiles

Call Routing Fundamentals

  • Analyzing dial plans
  • Configuring route patterns
  • Key components of call routing

Advanced Call Routing

  • Class of Service (CoS) and partitioning
  • Routing based on time of day
  • Customizing routing for specific requirements

Features and Services

  • Call parking, pickup groups, and hunt pilots
  • Setting up call forwarding and transfer capabilities
  • Integrating voice mail systems

Media Resources

  • Understanding media resource functions
  • Configuring conference bridges
  • Managing music on hold services

Quality of Service (QoS)

  • Essentials of QoS in voice networks
  • Applying QoS policies within CUCM

Security in Unified Communications

  • Security best practices
  • Deploying secure SIP and SRTP
  • Managing certificates

Unified Communications Mobility

  • Mobile Connect functionality
  • Cisco extension mobility
  • Device mobility solutions

Troubleshooting and Maintenance

  • Core troubleshooting techniques
  • Backup and restoration procedures for CUCM
  • Upgrade and patch management strategies

Summary and Next Steps

Requirements

  • A foundational understanding of networking principles
  • Practical experience with Cisco IOS

Target Audience

  • Network engineers
  • IT professionals

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Price per participant (excl. VAT)

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