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Duration 35 hours
Course Outline
Introduction
- Overview of Unified Communications
- Intro to CUCM v12.x
- Architectural and deployment models
Initial Configuration of CUCM
- Installing and setting up CUCM
- Foundational configuration tasks
- Managing user profiles
Call Routing Fundamentals
- Analyzing dial plans
- Configuring route patterns
- Key components of call routing
Advanced Call Routing
- Class of Service (CoS) and partitioning
- Routing based on time of day
- Customizing routing for specific requirements
Features and Services
- Call parking, pickup groups, and hunt pilots
- Setting up call forwarding and transfer capabilities
- Integrating voice mail systems
Media Resources
- Understanding media resource functions
- Configuring conference bridges
- Managing music on hold services
Quality of Service (QoS)
- Essentials of QoS in voice networks
- Applying QoS policies within CUCM
Security in Unified Communications
- Security best practices
- Deploying secure SIP and SRTP
- Managing certificates
Unified Communications Mobility
- Mobile Connect functionality
- Cisco extension mobility
- Device mobility solutions
Troubleshooting and Maintenance
- Core troubleshooting techniques
- Backup and restoration procedures for CUCM
- Upgrade and patch management strategies
Summary and Next Steps
Requirements
- A foundational understanding of networking principles
- Practical experience with Cisco IOS
Target Audience
- Network engineers
- IT professionals
Testimonials (3)
The laboratory tool and the knowledge of trainer about network solutions
Michael Angelo Angeleles - Metrobank
Course - Cisco CCNP
Good contact with the trainer
Radziszewski - EduBroker Sp. z o.o.
Course - SIP protocol in VoIP
Experience of the trainor and interaction