Microsoft Dynamics 365 Customer Service Training Course

This instructor-led training in Germany focuses on Dynamics 365 Business Central warehouse operations. Participants will learn to manage inventory, integrate Warehouse Insight for mobile tasks, and implement license plating. It is ideal for teams seeking to optimize ERP workflows through hands-on practice.

This instructor-led, live training in Germany (online or onsite) is designed for business analysts seeking to enhance their marketing and sales operations using Microsoft Dynamics 365.

Upon completion, participants will gain the ability to:

• Utilize distinct modules in Microsoft Dynamics 365 to oversee process flows.
• Embed the Power Platform into the Microsoft Dynamics 365 ecosystem.
• Structure standard data models, including records and segment charts.
• Implement process automation via Microsoft Flow integration.

This live, instructor-led training, held in Germany (either online or on-site), is tailored for treasury and finance professionals at beginner to intermediate levels. It aims to strengthen their existing knowledge, refine report generation techniques, and unlock the full potential of Dynamics 365 for financial operations.

By the end of the program, participants will be able to:

• Navigate and personalize the Dynamics 365 Finance and Operations interface.
• Create and assess financial reports with efficiency.
• Administer treasury functions, such as cash flow oversight and bank reconciliations.
• Optimize financial workflows to boost operational effectiveness.

This instructor-led, live training in Germany (delivered online or onsite) is tailored for beginner to intermediate-level participants seeking a thorough understanding of Dynamics 365 Sales and the skills to effectively utilize the platform for optimizing their sales operations.

By the conclusion of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This live, instructor-led session in Germany focuses on the essential principles and practical applications of Microsoft Dynamics 365 Customer Service, empowering intermediate users to establish omnichannel tools, automate case handling, and craft tailored support journeys.

This live, instructor-led training is conducted in Germany (available online or on-site) and is designed for intermediate-level customer experience analysts and marketing operations professionals. It focuses on using Dynamics 365 Customer Insights to integrate customer data and execute targeted, compliant customer journeys.

By the end of the program, participants will be equipped to: connect and consolidate data sources, generate segments and metrics, create and launch journeys, and monitor and resolve operational issues.

This live, instructor-led training, delivered either online or onsite, is tailored for participants with beginner to intermediate expertise who aim to leverage the MS Dynamics 365 Sales Insights module for more intelligent sales tactics and enhanced customer interactions.

By the conclusion of the course, participants will be capable of:

• Comprehending the features and advantages offered by the Sales Insights module.
• Utilizing AI-based analytics to improve sales performance.
• Configuring and customizing the module to suit distinct business objectives.
• Employing insights for lead scoring, monitoring relationship health, and optimizing pipeline management.
• Connecting Sales Insights with other Dynamics 365 modules and external third-party tools.

This live, instructor-led course in Germany offers a comprehensive functional perspective on Microsoft Dynamics 365 F&O for Finance and Supply Chain. It addresses key areas such as core setup, vendor oversight, and inventory workflows, empowering advanced users to develop practical expertise for real-world ERP scenarios.

This instructor-led, live training in Germany delves into the core concepts and practical fundamentals of Dynamics 365 F&O. It empowers developers and support personnel with the skills necessary to customize ERP functionality, manage system integrations, and maintain solutions within a professional corporate setting.