Course Outline
- Fundamental concepts in digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course offering. This certification validates their updated understanding of the ITIL framework and aids in further career progression in service management.
Required Prerequisites
Attendees must hold a valid ITIL® 4 Foundation certificate. No prior preparation is required before joining the course.
Exam Procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing a convenient exam date.
Following the training, participants will be guided through the registration process for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The exam is administered online under remote proctoring. A PeopleCert proctor will monitor the session using a webcam and a secure connection. Prior to starting, participants must verify their identity and display their environment to adhere to exam regulations.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice test (20 questions)
- Passing Mark: 65% (a minimum of 13 correct answers)
- Resources: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
