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 Duration 35 hours

Course Outline

Week 1: Core Foundations

  • Day 1: Introduction to Banking Applications
    • Overview of core banking modules
    • SLAs, compliance requirements (PCI DSS, uptime)
    • ITSM workflows (incident, problem, and change management)
  • Day 2: Java Production Essentials
    • JVM internals, memory management, and garbage collection basics
    • Analysis of Java exceptions
    • Tuning the JVM for specific banking workloads
  • Day 3: Unix Fundamentals
    • File system structure and navigation
    • Essential commands: ps, top, df, tail, grep, awk, sed
    • Basic shell scripting for automation
  • Day 4: Logs & Monitoring
    • Interpreting transaction and audit logs
    • Utilizing tools such as Splunk, ELK, and native log parsers
    • Practical exercise: Troubleshooting a failed fund transfer
  • Day 5: Ticketing & Escalation Process
    • Managing workflows in ServiceNow and JIRA
    • Escalation matrix (L1 to L2 to Development)
    • Root cause analysis and documentation best practices

Week 2: Advanced Troubleshooting & Real-Time Simulation

  • Day 6: App Server & API Debugging
    • Basics of WebLogic and Tomcat
    • Diagnosing API failure codes (401, 500, 504)
    • Addressing JDBC pool issues and timeouts
  • Day 7: Database Troubleshooting
    • Managing slow queries, locks, and deadlocks
    • SQL profiling using EXPLAIN and SHOW PROCESSLIST
    • Practical exercise: Resolving a database deadlock
  • Day 8: CI/CD, Release & Rollback
    • Overview of Jenkins
    • Analyzing release failure scenarios
    • Executing rollbacks and post-deployment validation
  • Day 9: War Room Simulation
    • Role assignments: incident lead, communications, and technical resolution
    • Live troubleshooting scenario: Login failure
    • Conducting RCA, war room documentation, and stakeholder updates
  • Day 10: Capstone & Review
    • Recap of tools, logs, escalation procedures, Unix, and database concepts
    • Final challenge and quiz
    • Certification and feedback session

Optional Add-Ons

  • Basic Kafka/MQ troubleshooting
  • APM tools: AppDynamics/Dynatrace
  • Fundamental Kubernetes concepts (pod restarts, logs)
  • SRE metrics: SLIs, SLOs, MTTR

Summary and Next Steps

Requirements

  • A solid grasp of core Java programming concepts
  • Practical experience with Unix-based systems
  • Familiarity with support workflows in enterprise applications

Target Audience

  • Support Engineers
  • Java Developers transitioning into support roles
  • Production Support Analysts operating in banking environments

Number of participants


Price per participant (excl. VAT)

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