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Duration 7 hours
Course Outline
Introduction to Jira Service Management
- Comprehensive overview of the platform
- Defining user profiles and roles
Core Features of Jira Service Management
- Utilizing the agent workspace
- Processing and handling requests
- Maintaining the knowledge base
Jira Service Management Backend Operations
- Managing projects and issues
- Grasping workflow configurations
- Applying security features
- Configuring portal settings
- Identifying different request types
- Developing Service Level Agreements (SLAs)
- Installing and overseeing plugins
Automation in Jira Service Management
- Designing automation rules for repetitive processes
- Setting up triggers and defining actions
- Streamlining workflows through automation
Integration with Confluence
- Introduction to Confluence
- Connecting Jira Service Management with Confluence
- Leveraging Confluence as a knowledge base within Jira Service Management
Jira Service Management Integrations
- Linking with Jira Software instances
- Connecting to LDAP directories
- Interaction with CMDBs
Recap and Future Recommendations
Requirements
- Foundational understanding of Jira
Target Audience
- Jira administrators
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.