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 Duration 7 hours

Course Outline

Introduction to Jira Service Management

  • Comprehensive overview of the platform
  • Defining user profiles and roles

Core Features of Jira Service Management

  • Utilizing the agent workspace
  • Processing and handling requests
  • Maintaining the knowledge base

Jira Service Management Backend Operations

  • Managing projects and issues
  • Grasping workflow configurations
  • Applying security features
  • Configuring portal settings
  • Identifying different request types
  • Developing Service Level Agreements (SLAs)
  • Installing and overseeing plugins

Automation in Jira Service Management

  • Designing automation rules for repetitive processes
  • Setting up triggers and defining actions
  • Streamlining workflows through automation

Integration with Confluence

  • Introduction to Confluence
  • Connecting Jira Service Management with Confluence
  • Leveraging Confluence as a knowledge base within Jira Service Management

Jira Service Management Integrations

  • Linking with Jira Software instances
  • Connecting to LDAP directories
  • Interaction with CMDBs

Recap and Future Recommendations

Requirements

  • Foundational understanding of Jira

Target Audience

  • Jira administrators

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