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Duration 14 hours
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profiles
- Service categories: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling effects
Overview of OSS and the Role of NetAct
- OSS functions within performance management
- NetAct: objectives and core components
- Data pathways from network elements to NetAct
Key Performance Indicators — Conceptual Foundations
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation cycles
- Thresholds, alarms, and alignment with SLAs
NetAct KPI Suite — Voice and Signaling
- Call setup success rates and call drop rates
- SS7/Sigtran signaling KPIs
- Busy hour factors and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session initiation and throughput KPIs
- Latency, jitter, and packet loss indicators
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification
- Correlating KPIs across RAN, transport, and core layers
- Leveraging KPIs to pinpoint congestion, configuration, or hardware issues
Reporting, Dashboards, and Alarm Management
- Creating effective KPI dashboards
- Generating reports and presenting to stakeholders
- Alarm optimization and noise reduction tactics
Troubleshooting Workflows Using NetAct Data
- A structured troubleshooting approach
- Practical exercises: voice call failures and data throughput issues
- Incident validation and closure standards
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and KPI impact analysis
- Continuous improvement and the KPI lifecycle
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture
- Proficiency with OSS/BSS concepts
- Familiarity with basic performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
