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 Duration 28 hours

Course Outline

Introduction to the SAP S/4HANA Landscape

  • Summary of SAP S/4HANA capabilities and core features
  • The function of sales within the broader SAP S/4HANA organizational architecture
  • Major transitions from SAP ECC to SAP S/4HANA
  • Interface overview: The SAP Fiori experience

Sales Organizational Frameworks

  • Establishing sales organizations, distribution channels, and divisions
  • Understanding the importance and structure of the sales area

Sales Workflow Overview

  • Comprehending the primary sales process flow in SAP S/4HANA
  • Insight into sales order management and order fulfillment
  • Primary integration touchpoints with other modules (e.g., Finance, Procurement)

Handling Sales Documents

  • Architecture and processing of sales documents
  • Steps for creating and managing sales orders
  • Categorization of sales documents (standard orders, quotes, contracts, returns)

Pricing Strategies and Discounts

  • Fundamentals of SAP pricing logic and procedures
  • Setting up pricing conditions, types, and configurations
  • Application of discounts, surcharges, and special pricing rules

Availability Verification and Backorder Processing

  • Executing availability checks at the point of order entry
  • Insight into backorder processing and order rescheduling

Delivery Administration

  • Generation and control of delivery documents
  • Classification and configuration of delivery types
  • Delivery execution: picking, packing, and goods issue

Logistics and Transportation

  • Overview of shipping capabilities and transportation planning
  • Establishing transport routes and shipment schedules
  • Coordination with warehouse and inventory management systems

Billing Procedures

  • Insight into the billing cycle within SAP S/4HANA
  • Creation and management of billing documents
  • Invoice handling, tax computations, and credit memos

Analytics within SAP S/4HANA

  • Overview of embedded analytics in the SAP S/4HANA Sales module
  • Utilization of standard reports and KPIs for sales performance monitoring
  • Applying SAP Fiori applications for sales analysis

Credit and Risk Oversight

  • Oversight of customer credit limits
  • Integration of credit management with sales order workflows
  • Management of blocked orders and credit verification processes

Management of Returns and Complaints

  • Oversight of return workflows and complaint resolution
  • Processing of credit memos and return orders
  • Pricing and settlement specifics related to returns

Master Data in Sales

  • Customer, material, and condition master data management
  • Configuration of sales-specific master data attributes
  • Maintenance and synchronization of data across modules

Sales Process Configuration

  • Configuration of sales document types and item categories
  • Assignment of sales organizations and plants to documents
  • Customization of pricing procedures, discounts, and surcharges

Project and Integration Considerations

  • Recommendations for implementing SAP S/4HANA Sales in practical projects
  • Integration points with other SAP modules (MM, SD, FI, CO)
  • Best practices for system optimization and performance enhancement

Recap and Future Directions

Requirements

  • Familiarity with fundamental sales workflows
  • Basic proficiency with SAP systems

Target Audience

  • Professionals in sales and distribution roles
  • SAP functional consultants
  • Stakeholders responsible for business processes

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