Online or onsite, instructor-led live Person To Person Skills training courses demonstrate through interactive hands-on practice how to use interpersonal communication techniques, emotional intelligence, and active listening to build strong relationships, foster collaboration, and navigate challenging conversations effectively.
Person To Person Skills training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Person To Person Skills training can be carried out locally on customer premises in Berlin or in NobleProg corporate training centers in Berlin.
Our training facilities are located at Brückenstr. 4 in Berlin. Located on the fourth floor of a well-kept office building, our premises offer enough space for successful training courses in the heart of Berlin, within walking distance of the Jannowitzbrücke station.
Directions
The NobleProg training facilities are located in the heart of Berlin's Mitte district, just one underground station from Alexanderplatz, one of the centres of this vibrant city. By public transport you can reach us either by underground line U8 to Jannowitzbrücke station, followed by about 100 meters on foot.
Parking
Cars can be parked in the area along Brückenstr. and the nearby side streets, even if you may have to search for a moment. There is no charge for parking.
Local Amenities
Around the Rosenthaler Platz there are numerous small restaurants and shops where you can eat well and cheaply. There are also some hotels close by if you need accommodation for the training.
Our training facilities are located at Dianastrasse 46 in Potsdam-Babelsberg.
Our spacious training rooms are located directly opposite the Filmstudios Babelsberg and offer optimal training conditions for your needs.
Arrival
The NobleProg training facilities are conveniently located near the Medienstadt Babelsberg railway station,
and the A115 motorway is also easily accessible.
Parking
Parking is available in the surrounding streets around our training rooms.
Local Services
Potsdam offers numerous hotels and restaurants and is easily accessible thanks to its well-developed public transport system.
This instructor-led, live training in Berlin (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service.
By the end of this training, participants will be able to:
Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
Handle unexpected situations and guest requests professionally and efficiently.
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.
Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.
Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.
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Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
Mike Silva - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.
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