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Duration 21 hours
Course Outline
Introduction and Overview
The what and why of business process re-engineering (BPR)
- Driving competitive advantage through radical redesign
- The imperative for re-engineering
- Defining the scope: what re-engineering is and is not
- Centring the focus on the business process
- Achieving objectives related to cost reduction and revenue growth
Applying the proven CLAMBRE/UML framework for re-engineering
- Modeling standards: UML and BPMN
- Distinguishing between customers and stakeholders
- Identifying key activities and information structures
- Encouraging creative, right-brain thinking
Targeting the Customer
Exploring the customer interface
- Expanding customer roles through aggregation
- Refining customer classifications using generalisation
- Building an accurate customer profile
Documenting customer values and needs
- Differentiating between service provision and product supply
- Evaluating customer satisfaction across quality, flexibility, speed, cost, and service
- Categorising customer relationships using the PRIDE checklist
- Assessing the effectiveness of the business process in meeting customer needs
Modelling the Business Process
Pinpointing processes for re-engineering
- Uncovering core business processes
- Selecting appropriate metrics to gauge process performance
- Detecting business process antipatterns
- Presenting findings to senior management
Describing worker roles and responsibilities
- Identifying role anomalies using cross-reference matrices
- Mapping business processes using UML activity diagrams
- Distributing activities across various roles
Analysing the Business Process
Detailing business processes
- Selecting the appropriate UML tools
- Defining process scope with UML use case diagrams
- Identifying key business actors
- Modelling alternative workflows
- Capturing ineffective business activities
Exploring the business structure
- Re-examining organisational infrastructure
- Mapping information using class diagrams
- Utilising UML business stereotypes
- Designating process architecture with communication diagrams
- Eliminating restrictive structures
Redesigning the Business Process
Maximising the benefits of information technology
- Web-enabled technology
- Interaction through social spaces
- Designing future-proof business systems
- Business intelligence solutions
- Enterprise Information Systems
Redefining customer-process boundaries
- Adapting the business process to benefit specific customer segments
- Integrating and leveraging technology opportunities
- Personalising the process
- Meeting and exceeding customer expectations
Creating the new process using the best business practice
- Incorporating business patterns
- Resolving process anomalies
- Comparing strategic alternatives
- Ensuring durable, reliable information management
Rolling Out the Re-engineered Process
- Re-educating the workforce
- Aligning metrics with customer satisfaction
- Supporting ongoing process improvement
- Monitoring and measuring results
- Demonstrating success
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
