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 Duration 7 hours

Course Outline

Foundations of Digital Intelligence

  • Defining digital intelligence within the public sector context.
  • Key elements: tools, literacy, data, and ethics.
  • Frameworks for digital capabilities and maturity models.

Public Sector Applications

  • Illustrations of digital intelligence in policy development and service provision.
  • Case studies from the healthcare, transportation, education, and finance sectors.
  • Key success factors and common challenges.

Tools for Data Access and Visualization

  • Utilizing dashboards to analyze and present data effectively.
  • Navigating government open data portals.
  • Standard data visualization platforms: Power BI, Tableau, and Excel.

Deriving Insights from Data

  • Converting raw data into strategic decisions.
  • Utilizing indicators, KPIs, and performance reporting.
  • Identifying bias, gaps, and uncertainties in data sets.

Communicating Through Digital Intelligence

  • Creating evidence-based narratives with data.
  • Supporting senior leadership and stakeholders.
  • Ethical application of visualizations and digital storytelling.

Strategies for Digital Maturity

  • Evaluating current digital capabilities.
  • Establishing objectives for data literacy and tool adoption.
  • Strategies for internal collaboration and skills development.

Overview and Future Actions

Requirements

  • General knowledge of public sector information systems.
  • Foundational understanding of digital tools and data management.
  • Professional experience in roles that involve program or policy analysis, reporting, or service delivery.

Target Audience

  • Policy and program analysts.
  • Members of digital transformation teams.
  • Public sector professionals who rely on data to guide their decisions.

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