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 Duration 28 hours

Course Outline

Introduction to OpenText Exstream v16

  • Review of Exstream v16 structural elements
  • Comprehending the multi-tenant architecture

OpenText Directory Services (OTDS)

  • Overview of OTDS
  • Key OTDS concepts

Exstream Tools v16

  • Capabilities and management options of the Control Center
  • Supervisor, control, and additional web applications
  • Application of Exstream tools

Exstream v16 Administration

  • Administering Exstream for peak performance and security
  • Deployment of Exstream v16 applications

Exstream Design Manager/Designer v16

  • Core principles of document design within Exstream
  • Creating documents via Exstream Design Manager/Designer

Exstream Communications Builder/Communications Server v16

  • Constructing and overseeing communication workflows
  • Formulating and executing communication strategies within Exstream

Troubleshooting and Best Practices

  • Diagnosing and resolving common issues
  • Utilizing the portal for support and resources

Advanced Topics

  • Migration process insights
  • Creating new workflows
  • Adapting to Exstream v16 updates
  • Template management and creation post-update

Summary and Future Directions

Requirements

  • A foundational understanding of Customer Communication Management (CCM) principles
  • Basic proficiency with IT infrastructure and database systems

Intended Audience

  • Project Managers
  • IT Professionals

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