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Duration 28 hours
Course Outline
Introduction to OpenText Exstream v16
- Review of Exstream v16 structural elements
- Comprehending the multi-tenant architecture
OpenText Directory Services (OTDS)
- Overview of OTDS
- Key OTDS concepts
Exstream Tools v16
- Capabilities and management options of the Control Center
- Supervisor, control, and additional web applications
- Application of Exstream tools
Exstream v16 Administration
- Administering Exstream for peak performance and security
- Deployment of Exstream v16 applications
Exstream Design Manager/Designer v16
- Core principles of document design within Exstream
- Creating documents via Exstream Design Manager/Designer
Exstream Communications Builder/Communications Server v16
- Constructing and overseeing communication workflows
- Formulating and executing communication strategies within Exstream
Troubleshooting and Best Practices
- Diagnosing and resolving common issues
- Utilizing the portal for support and resources
Advanced Topics
- Migration process insights
- Creating new workflows
- Adapting to Exstream v16 updates
- Template management and creation post-update
Summary and Future Directions
Requirements
- A foundational understanding of Customer Communication Management (CCM) principles
- Basic proficiency with IT infrastructure and database systems
Intended Audience
- Project Managers
- IT Professionals
Testimonials (4)
Applicable topics and he spoke clearly and concisely.
Brandon - Aptus Court Reporting LLC
Course - Zoho CRM: Administration, Customization, and Operations
Opportunities to work at our pace, answered lots of questions, pleasant trainer
- Chester Beatty
Course - HubSpot CRM
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
Exercises, and the fact that the trainer was able to answer all my questions.