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Duration 21 hours
Course Outline
Introduction
Sales Cloud
- Standard Objects and Features
- Campaign
- Lead
- Account & Contact
- Opportunity
- Case
- Chatter
- Mobile Application
- AppExchange
- Reports and Dashboards
Administration Modules
- Organization-wide settings
- User provisioning and management
- Security protocols and data access controls
- Object customization
- Data administration
- Automation strategies
- Support processes
- Approval workflows
Advanced Capabilities
- Automation techniques
- Real-time data analysis
- Reporting mechanisms
- Dashboards (Power BI or Tableau)
- Key performance indicators
- Integration with Power BI or other tools
- Data integrity and quality
- Optional methodological approaches
Conclusion and Future Directions
Requirements
- Familiarity with fundamental CRM principles
- No previous Salesforce experience is necessary
Target Audience
- Sales specialists aiming to harness the power of Salesforce Sales Cloud
- Administrators tasked with overseeing Salesforce environments
- Business analysts and CRM experts
Testimonials (1)
The way of interaction with students