Get in Touch
 Duration 21 hours

Course Outline

Introduction

Sales Cloud

  • Standard Objects and Features
    • Campaign
    • Lead
    • Account & Contact
    • Opportunity
    • Case
    • Chatter
    • Mobile Application
    • AppExchange
  • Reports and Dashboards

Administration Modules

  • Organization-wide settings
  • User provisioning and management
  • Security protocols and data access controls
  • Object customization
  • Data administration
  • Automation strategies
  • Support processes
  • Approval workflows

Advanced Capabilities

  • Automation techniques
  • Real-time data analysis
  • Reporting mechanisms
  • Dashboards (Power BI or Tableau)
  • Key performance indicators
  • Integration with Power BI or other tools
  • Data integrity and quality
  • Optional methodological approaches

Conclusion and Future Directions

Requirements

  • Familiarity with fundamental CRM principles
  • No previous Salesforce experience is necessary

Target Audience

  • Sales specialists aiming to harness the power of Salesforce Sales Cloud
  • Administrators tasked with overseeing Salesforce environments
  • Business analysts and CRM experts

Number of participants


Price per participant (excl. VAT)

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