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 Duration 7 hours

Course Outline

Leadership versus Management

  • Examining the parallels and distinctions between Leadership and Management, and the qualities that define a Great Leader
  • Identifying the traits that constitute a Great Manager
  • Exploring various Management Styles
  • Analysing the Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining the concept of a Team
  • Understanding the stages of Team Development
  • Investigating how a manager can influence and guide the stages of Team Development

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Coaching to Drive Performance Improvements
  • Effective Delegation
  • Utilising Feedback as a Tool for Performance Management

Effective Change Implementation

  • Understanding why Change initiatives succeed or fail
  • Mastering the 9 key principles of Change
  • Recognising emotional responses to Change
  • Addressing resistance to Change and understanding its potential benefits

Negotiation for Optimal Outcomes

  • Communication Strategies within Negotiations
  • The Critical Role of Effective Presentations
  • Exploring Diverse Negotiation Strategies
  • Evaluating and Comparing Different Strategies
  • Building Rapport with Counterparties
  • Mastering the 3-phase Negotiation Process

Conflict Resolution

  • Identifying the root causes of Conflict
  • Navigating the Phases of Conflict Management:
    • Comprehending the nature of the Conflict
    • Understanding one's own and the other party's position
    • Achieving Conflict Resolution
  • Applying Kilmann’s Five Conflict-Handling Modes
  • Bridging the Gap between parties

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