Course Outline
Leadership versus Management
- Examining the parallels and distinctions between Leadership and Management, and the qualities that define a Great Leader
- Identifying the traits that constitute a Great Manager
- Exploring various Management Styles
- Analysing the Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining the concept of a Team
- Understanding the stages of Team Development
- Investigating how a manager can influence and guide the stages of Team Development
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Coaching to Drive Performance Improvements
- Effective Delegation
- Utilising Feedback as a Tool for Performance Management
Effective Change Implementation
- Understanding why Change initiatives succeed or fail
- Mastering the 9 key principles of Change
- Recognising emotional responses to Change
- Addressing resistance to Change and understanding its potential benefits
Negotiation for Optimal Outcomes
- Communication Strategies within Negotiations
- The Critical Role of Effective Presentations
- Exploring Diverse Negotiation Strategies
- Evaluating and Comparing Different Strategies
- Building Rapport with Counterparties
- Mastering the 3-phase Negotiation Process
Conflict Resolution
- Identifying the root causes of Conflict
-
Navigating the Phases of Conflict Management:
- Comprehending the nature of the Conflict
- Understanding one's own and the other party's position
- Achieving Conflict Resolution
- Applying Kilmann’s Five Conflict-Handling Modes
- Bridging the Gap between parties
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.