Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Introduction to AI-Driven Customer Support
- Grasping the mechanics of AI-based customer interactions
- The critical role of prompt engineering within chatbots
- Addressing common hurdles in AI-assisted customer service
Core Principles of Prompt Engineering for Customer Support
- Key tenets of designing effective prompts
- Refining language for maximum clarity and precision
- Managing diverse customer intents and emotional states
Advanced Strategies for Chatbot Enhancement
- Adjusting prompts to suit various customer personas
- Minimizing AI hallucinations while boosting response accuracy
- Utilizing feedback loops for ongoing refinement
Streamlining Customer Support via AI Automation
- Crafting prompts for standard support inquiries
- Managing escalations and complex issues with AI assistance
- Connecting AI systems with CRM and support ticketing platforms
Ethical Dimensions of AI in Customer Service
- Promoting fairness and eliminating bias in chatbot exchanges
- Fostering transparency and trust in AI-enabled support
- Adhering to data privacy compliance standards
Real-World Case Studies and Applications
- Reviewing successful AI chatbot deployments
- Extracting insights from AI-driven support experiences
- Exploring future trends in AI and customer interaction
Practical Workshops
- Developing and testing AI-powered support chatbots
- Elevating chatbot performance through prompt tuning
- Conducting live simulations and real-world problem solving
Wrap-Up and Future Directions
Requirements
- Foundational knowledge of AI chatbots and automation processes
- Familiarity with established customer support workflows
- Background in chatbot development (recommended but not mandatory)
Target Audience
- Customer service teams
- Chatbot developers
- Automation engineers
Testimonials (2)
Comprehensiveness about the backround; how to do a prompt.
Olaf Kannt - Helios Klinikum Krefeld
Course - Generative AI and Prompt Engineering in Healthcare
use of proper and effective prompt