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 Duration 21 hours

Course Outline

Module 1: Adobe Marketo Engage Fundamentals

  • Overview of the platform and its user interface
  • Essentials of marketing automation and lead lifecycle management
  • Effective management of leads, accounts, and audiences
  • Developing intelligent segments and dynamic lists

Module 2: Campaign Development and Basic Automation

  • Setting up email programs and web forms
  • Creating landing pages and dynamic content blocks
  • Constructing automation workflows, including drip campaigns
  • Tracking campaign performance and refining outcomes

Module 3: Advanced Automation and Personalization

  • Designing multichannel nurturing programs across email, social, and web channels
  • Leveraging tokens and snippets for content consistency and reuse
  • Implementing AI-driven personalization using Adobe Sensei
  • Integrating CRM systems such as Salesforce and Microsoft Dynamics

Module 4: Analytics and Data Governance

  • Building dashboards and performance reports
  • Interpreting multichannel attribution and calculating ROI
  • Implementing data governance and ensuring security compliance
  • Applying best practices for educational and commercial marketing initiatives

Module 5: Practical Workshop – Campaign Simulation

  • Configuring a realistic campaign scenario for higher education
  • Building automated workflows for student communication and follow-up
  • Evaluating and presenting results aligned with campaign objectives

Conclusion and Next Steps

Requirements

  • Fundamental understanding of digital marketing and CRM concepts
  • Experience with email marketing and lead management workflows
  • Curiosity regarding automation and data-driven marketing strategies

Target Audience

  • Faculty members and marketing professionals from the School of Commercial Engineering
  • Marketing automation specialists and CRM coordinators
  • Academic staff managing communication, outreach, or enrollment marketing

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