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 Duration 7 hours

Course Outline

Introduction

Foundations of Emotional Intelligence

  • Key elements of Emotional Intelligence
  • Methods for cultivating core competencies

Emotion Management for Improved Performance

  • Self-awareness: Evaluating your personal EQ
  • Recognizing diverse communication styles
  • Techniques for effective self-regulation
  • Developing a personalized roadmap to enhance EQ

Interpreting the Emotions of Others

  • Practicing empathy and active listening skills
  • Decoding non-verbal communication signals
  • Handling delicate interpersonal scenarios

Building Emotional Intelligence in Teams

  • Defining the attributes of an ideal team member
  • Traits of high-performing teams
  • Best practices for delivering and receiving constructive feedback
  • Evaluating team dynamics using the Team EQ checklist

Effective Team Collaboration

  • Setting shared objectives and a unified vision
  • Understanding DISC behavioral profiles
  • Assessing your own behavioral style and collaboration preferences
  • Encouraging active engagement and cooperative effort

Applying Emotional Intelligence in Challenging Situations

  • Leading through change management processes
  • Resolving internal team conflicts
  • Understanding the components of trust

Leveraging Emotional Intelligence for a Positive Workplace

  • Influencing others through motivation, inspiration, and evaluation
  • Managing professional relationships with peers
  • Strengthening the collective emotional resilience of the team

Summary and Conclusion

Requirements

  • Previous experience collaborating in a team-based organizational setting.

Intended Audience

  • Teams at all hierarchical levels within an organization.
  • Cross-functional project groups.

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