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 Duration 14 hours

Course Outline

Introduction to Management

Leadership Skills in Modern Management

Leading a Workforce

  • Management styles
  • Aligning effective management styles with team development phases
  • The ideal manager profile: Analyzing your own leadership style
  • Assessing personal strengths and weaknesses as a team leader, and identifying development potentials
  • Characteristics of high-performing teams
  • Coordinating activities to achieve established goals

Communication within Organizations

  • Foundations of verbal and non-verbal communication
  • Individual communication styles
  • Identifying communication barriers
  • Questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing effective feedback
  • Resolving difficult situations during interactions
  • Communication networks
  • Information flow models and their optimization

Conflict Resolution Techniques in Employee Teams

  • Nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles for mastering conflict and appropriate conduct during disputes
  • Using assertiveness and viewing conflicts as opportunities for team development
  • Strategies for conflict situations
  • Conflict management
  • Core methods of conflict resolution
  • Working with emotions during conflicts
  • Overcoming communication barriers in conflict resolution (verbal and non-verbal)

Motivating Team Management

  • Understanding motivation
  • Factors that motivate people within organizations
  • Types of motivation
  • Principles of economic incentives
  • Motivation through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The role of language in motivation

Effective Time Management

  • The time management matrix
  • Controlling personal time and managing 'time thieves'
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Concepts and practical applications
  • Individual participant engagement
  • In-depth feedback mechanisms

Training Summary

Requirements

This course is general in nature and requires no specialized prior knowledge for participation.

Number of participants


Price per participant (excl. VAT)

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