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Duration 14 hours
Course Outline
Introduction to Management
Leadership Skills in Modern Management
Leading a Workforce
- Management styles
- Aligning effective management styles with team development phases
- The ideal manager profile: Analyzing your own leadership style
- Assessing personal strengths and weaknesses as a team leader, and identifying development potentials
- Characteristics of high-performing teams
- Coordinating activities to achieve established goals
Communication within Organizations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Identifying communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Resolving difficult situations during interactions
- Communication networks
- Information flow models and their optimization
Conflict Resolution Techniques in Employee Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral styles for mastering conflict and appropriate conduct during disputes
- Using assertiveness and viewing conflicts as opportunities for team development
- Strategies for conflict situations
- Conflict management
- Core methods of conflict resolution
- Working with emotions during conflicts
- Overcoming communication barriers in conflict resolution (verbal and non-verbal)
Motivating Team Management
- Understanding motivation
- Factors that motivate people within organizations
- Types of motivation
- Principles of economic incentives
- Motivation through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The role of language in motivation
Effective Time Management
- The time management matrix
- Controlling personal time and managing 'time thieves'
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Concepts and practical applications
- Individual participant engagement
- In-depth feedback mechanisms
Training Summary
Requirements
This course is general in nature and requires no specialized prior knowledge for participation.
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group