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 Duration 7 hours

Course Outline

Introduction

  • The impact of communication on corporate success
  • The evolution of organizational teams
  • Defining emotional intelligence

Communication

  • Pinpointing areas for communication improvement
  • Strategies for enhancing communication effectiveness
  • Maintaining objectivity and avoiding personal offense
  • Expressing your true intentions clearly
  • The influence of emotions
  • The critical role of empathy

Teamwork

  • Contrasting efficient versus inefficient teams
  • Aligning on common objectives
  • Recognizing individual requirements
  • Establishing goals and monitoring outcomes
  • Building team synergy

Managing a Team

  • The significance of leadership
  • Embracing ownership of problems
  • Leading by example
  • Conducting concise, effective, and engaging meetings
  • Evaluating progress
  • Developing future leaders

Emotional Intelligence

  • Understanding emotional intelligence
  • Assessing emotional intelligence levels
  • Leveraging emotions to strengthen relationships
  • Identifying personality types within the team
  • Building emotional intelligence using practical tools and techniques

Summary and Conclusion

Requirements

  • Practical experience working within a team environment

Target Audience

  • Team leaders and members
  • Managers

Number of participants


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