Course Outline
Day 1
INTRODUCTION
- Contextual background
- Defining roles
- Essential soft skills
- Perception, numerical literacy, and human psychology
- Finance, key metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The goals and intent behind communication
- To educate
- To inform
- To persuade
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listener
- Worldviews, perspectives, and mental models
- Navigating jargon and mixed skill levels
- Cultural and geographical context
- Depth and level of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and summarization techniques
- The principle of three
- Using examples and analogies
4. STORYTELLING
- The ubiquity, cyclical nature, and innate human connection to stories
- Applying storytelling in the workplace
- Crafting a narrative
- Non-verbal cues
- The enduring impact and power of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Data versus information – defining the distinction
- Level of detail – determining the appropriate amount
- Reliable sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Avoiding confirmation bias
- Intent of communication
- Status of communication
7. FEEDBACK
- Feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- The Sandwich feedback method
- The Pendleton feedback method
- Situation, Task, Action, and Result (STAR) feedback model
- The SAID feedback model
- Strategies for soliciting high-quality feedback
- The art of active listening
- Methods for delivering constructive feedback
- Providing actionable input
- Summary
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Conciseness
- Assertiveness
- Basic assertiveness
- Empathic assertiveness
- Consequence-based assertiveness
- The Discrepancy technique
- The Repetition technique
- The Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Managing relationships
12. PERSONAL BRANDING
- Disclosure and intent
- Steps to building your personal brand
- Step 1: Defining your objectives
- Step 2: Aligning with goals
- Step 3: Identifying your audience and rationale
- Step 4: Engagement strategies
- Defining brand attributes
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- ‘Can-do’ spirit and confidence
- Cultivating and sustaining a PMA
- Focused positivity
- Wrap-up
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Background and Competencies
No specific prior knowledge is mandatory for participants; however, some degree of professional experience in any field is beneficial.
Target Audience
This course is typically attended by professionals with a few years of experience. However, the content is universally applicable and relevant to most disciplines. It is particularly valuable for specialists who often need to explain intricate or niche concepts to non-technical audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Stay calm. Analyze others carefully.
Eva Sickinger - Ferngas Service & Management GmbH & Co. KG
Course - Effective communication skills
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