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 Duration 14 hours

Course Outline

Self-Understanding and Awareness of Others

  • Exploring the drivers behind our behavioral patterns
  • Distinguishing between behavior that is role-appropriate and required by business needs versus behavior that is counterproductive
  • Feedback: Gaining perspective on how others perceive and interact with us

Communication Dynamics

  • Analyzing methods of interacting with others
  • Weighing the pros and cons of various communication media
  • Defining Effective Communication and strategies for achieving it
  • Applying individual thinking and learning styles to daily professional tasks

Emotional Intelligence

  • The impact of emotions and their resulting consequences
  • The value of recognizing EQ (Emotional Quotient) alongside standard IQ
  • Dan Goleman’s five pillars of Emotional Intelligence:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding the root causes of specific reactions toward colleagues and customers
  • Strategies for establishing strong rapport with peers and clients
  • The advantages of achieving “True Rapport” in interpersonal relationships

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Conducting Stakeholder Analysis: identifying internal and external parties

Managing Change

  • Adhering to the 9 key principles of change
  • Recognizing typical emotional responses to organizational change
  • Navigating resistance to change and identifying its potential benefits

Requirements

Target Audience

Individuals who require a comprehensive understanding of communication and influence dynamics regarding:

  • Peers and colleagues
  • Line managers and leadership
  • Internal and external clients and key stakeholders

Number of participants


Price per participant (excl. VAT)

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