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Duration 14 hours
Course Outline
Self-Understanding and Awareness of Others
- Exploring the drivers behind our behavioral patterns
- Distinguishing between behavior that is role-appropriate and required by business needs versus behavior that is counterproductive
- Feedback: Gaining perspective on how others perceive and interact with us
Communication Dynamics
- Analyzing methods of interacting with others
- Weighing the pros and cons of various communication media
- Defining Effective Communication and strategies for achieving it
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- The impact of emotions and their resulting consequences
- The value of recognizing EQ (Emotional Quotient) alongside standard IQ
- Dan Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the root causes of specific reactions toward colleagues and customers
- Strategies for establishing strong rapport with peers and clients
- The advantages of achieving “True Rapport” in interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting Stakeholder Analysis: identifying internal and external parties
Managing Change
- Adhering to the 9 key principles of change
- Recognizing typical emotional responses to organizational change
- Navigating resistance to change and identifying its potential benefits
Requirements
Target Audience
Individuals who require a comprehensive understanding of communication and influence dynamics regarding:
- Peers and colleagues
- Line managers and leadership
- Internal and external clients and key stakeholders
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.