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Duration 8 hours
Course Outline
Fundamentals of Effective Communication
The value of clear and concise expression
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Mastering Verbal Communication
- Articulation & Pronunciation: Achieving clear and confident speech
- Pacing & Tone: Cultivating a professional and engaging delivery
- Active Listening: The foundation of successful dialogue
- Navigating Difficult Conversations & Delivering Constructive Feedback
Business Writing Essentials
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying frequent errors and correction methods
- Professional structuring of emails, reports, and business letters
- Selecting appropriate tones for various business scenarios
Best Practices for Digital Communication
Professional email etiquette: Guidelines to follow and avoid
- Optimizing email structure for maximum impact and efficiency
- Managing sensitive or complex email exchanges
- Leveraging AI and tools for grammar and tone analysis
Closing & Action Plan
- Key learning points and personal reflections
- Establishing personal goals for ongoing improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants via real-world scenarios
- Role-Playing & Simulations – Practicing effective verbal skills
- Group Work & Peer Feedback – Learning from colleagues’ writing and speaking approaches
- Practical Writing & Editing Exercises – Hands-on practice in refining business communication
Requirements
Target Audience: Professionals aiming to refine their English verbal and written communication capabilities.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
