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Duration 14 hours
Course Outline
Fundamentals of Communication
- The communication process and its key stages
- The role of verbal and nonverbal cues
- Tools and techniques for communicating effectively
Principles of Effective Communication for Organizational Success
- Conducting a self-analysis of personal communication styles
- Identifying common communication errors
- Recognizing and addressing communication barriers
- Understanding the stages of interpersonal relationship development
- Differences between direct and telephone communication
Communication Within Organizations
- Network dynamics in organizational communication
- Models of information flow and strategies for optimization
- Utilizing internal communication tools for task management
Mastering Effective Conversations
- Developing self-image as both sender and receiver of messages
- Factors that impact the quality of professional interactions
- Active listening as a core communication tool
- Overcoming barriers to hearing and understanding speech
- The art of asking effective questions
- Psychological mechanisms and techniques for influence
Team Building and Its Impact on Cooperation
- Stages of team development: operational principles and potential pitfalls
- Approaches to working across all team stages
- Identifying and understanding team roles
Conflict and Competition: Challenges to Cooperation
- Root causes and types of conflicts
- Strategies for resolving conflict effectively
- Healthy competition: advantages and disadvantages
Identifying sources and types of conflicts
Harmonizing relationships with others: The concept of assertive behavior
- Defining the concept of assertiveness
- Understanding personal rights in the workplace
- Identifying moments when assertiveness is required
- Behavioral typologies: aggressive, submissive, and assertive styles
- Constructing "I" statements for expressing opinions, judgments, and emotions assertively
- Overcoming the fear of saying "no" and identifying internal blockers
- Maintaining self-respect and self-assertion
Respecting Self and Others: Agreements and Refusals
- The ability to decline requests and set boundaries
- Skills in presenting and defending arguments
- Recognizing and navigating manipulation
- Responding to both positive and negative criticism
- Providing constructive and actionable feedback
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality