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 Duration 14 hours

Course Outline

Fundamentals of Communication

  • The communication process and its key stages
  • The role of verbal and nonverbal cues
  • Tools and techniques for communicating effectively

Principles of Effective Communication for Organizational Success

  • Conducting a self-analysis of personal communication styles
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • Understanding the stages of interpersonal relationship development
  • Differences between direct and telephone communication

Communication Within Organizations

  • Network dynamics in organizational communication
  • Models of information flow and strategies for optimization
  • Utilizing internal communication tools for task management

Mastering Effective Conversations

  • Developing self-image as both sender and receiver of messages
  • Factors that impact the quality of professional interactions
  • Active listening as a core communication tool
  • Overcoming barriers to hearing and understanding speech
  • The art of asking effective questions
  • Psychological mechanisms and techniques for influence

Team Building and Its Impact on Cooperation

  • Stages of team development: operational principles and potential pitfalls
  • Approaches to working across all team stages
  • Identifying and understanding team roles

Conflict and Competition: Challenges to Cooperation

  • Root causes and types of conflicts
  • Strategies for resolving conflict effectively
  • Healthy competition: advantages and disadvantages

Identifying sources and types of conflicts

Harmonizing relationships with others: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding personal rights in the workplace
  • Identifying moments when assertiveness is required
  • Behavioral typologies: aggressive, submissive, and assertive styles
  • Constructing "I" statements for expressing opinions, judgments, and emotions assertively
  • Overcoming the fear of saying "no" and identifying internal blockers
  • Maintaining self-respect and self-assertion

Respecting Self and Others: Agreements and Refusals

  • The ability to decline requests and set boundaries
  • Skills in presenting and defending arguments
  • Recognizing and navigating manipulation
  • Responding to both positive and negative criticism
  • Providing constructive and actionable feedback

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