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 Duration 21 hours

Course Outline

Foundation Tools

  • Establishing clear communication objectives
  • Defining a clear understanding of roles
  • Identifying the most effective requirements and processes for achieving communication outcomes
  • Recognizing and leveraging common ground for successful interactions
  • Team Exercise

The Communication Process

  • Understanding the stages of communication
  • Preparing the message
  • Aligning the message with the audience
  • Delivering the message effectively
  • Identifying barriers to communication
  • Communication Exercise-Case Studies

Communication Skills

  • Exercising choice and control
  • Applying emotional intelligence
  • Mastering the four key components
  • Building trust
  • Establishing rapport
  • Practicing outcome thinking
  • Listening for comprehension
  • Expressing ideas without provocation
  • Asking questions for specificity
  • Effective summarizing

Influencing

  • Broadening your skill set
  • Understanding the influencing framework
  • Following key guidelines
  • Analyzing personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise-Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise-Real Plays
  • Facilitating team communications
  • Addressing challenging behaviors
  • Team Exercise-Difficult Situations

Summary and Action Plans

  • Reviewing lessons learned and creating plans for ongoing development

Requirements

Gute Mathe- und Physikkenntnisse. Kenntnis in künstlicher Intelligenz.

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