Course Outline
Foundation Tools
- Establishing clear communication objectives
- Defining a clear understanding of roles
- Identifying the most effective requirements and processes for achieving communication outcomes
- Recognizing and leveraging common ground for successful interactions
- Team Exercise
The Communication Process
- Understanding the stages of communication
- Preparing the message
- Aligning the message with the audience
- Delivering the message effectively
- Identifying barriers to communication
- Communication Exercise-Case Studies
Communication Skills
- Exercising choice and control
- Applying emotional intelligence
- Mastering the four key components
- Building trust
- Establishing rapport
- Practicing outcome thinking
- Listening for comprehension
- Expressing ideas without provocation
- Asking questions for specificity
- Effective summarizing
Influencing
- Broadening your skill set
- Understanding the influencing framework
- Following key guidelines
- Analyzing personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise-Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise-Real Plays
- Facilitating team communications
- Addressing challenging behaviors
- Team Exercise-Difficult Situations
Summary and Action Plans
- Reviewing lessons learned and creating plans for ongoing development
Requirements
Gute Mathe- und Physikkenntnisse. Kenntnis in künstlicher Intelligenz.
Testimonials (7)
Stay calm. Analyze others carefully.
Eva Sickinger - Ferngas Service & Management GmbH & Co. KG
Course - Effective communication skills
Machine Translated
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.