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Duration 16 hours
Course Outline
1. Introduction to Lean Thinking (2 hours)
- Overview of Lean: Origin and evolution
- Core Lean Principles: Value, Flow, Pull, Perfection
- Types of waste (muda) in service industries
2. Lean for Managing Requirements and Projects (4 hours)
- VOC (Voice of the Customer)
- Prioritization techniques: MoSCoW, WSJF, Effort-Impact Matrix
- A3 Project Thinking (structure and application)
- Comparison of Lean vs. Agile vs. Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and key elements of the Kanban system
- Board management best practices
- Pull mechanisms and Work In Progress (WIP) limits
- Flow indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- VSM (Value Stream Mapping)
- Identifying waste in banking processes
- KAIKAKU
5. Other Lean Tools (2 hours)
- GEMBA
- KAIZEN
- Root cause analysis: Ishikawa, 5 Whys
- POKA-YOKE
Summary and Next Steps
Requirements
- A foundational understanding of basic project management concepts
- Practical experience with process workflows in business or banking environments
- Basic familiarity with Agile or Lean principles
Audience
- Process managers and analysts
- Project managers in banking and financial services
- Professionals engaged in requirements gathering and process improvement
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly
