Customer Relationship Management (CRM) Training in Berlin

This instructor-led, live training in Berlin delves into the core concepts and practical fundamentals of Dynamics 365 F&O. It empowers developers and support personnel with the skills necessary to customize ERP functionality, manage system integrations, and maintain solutions within a professional corporate setting.

This live, instructor-led session in Berlin focuses on the essential principles and practical applications of Microsoft Dynamics 365 Customer Service, empowering intermediate users to establish omnichannel tools, automate case handling, and craft tailored support journeys.

This live, instructor-led training, held in Berlin (either online or on-site), is tailored for treasury and finance professionals at beginner to intermediate levels. It aims to strengthen their existing knowledge, refine report generation techniques, and unlock the full potential of Dynamics 365 for financial operations.

By the end of the program, participants will be able to:

• Navigate and personalize the Dynamics 365 Finance and Operations interface.
• Create and assess financial reports with efficiency.
• Administer treasury functions, such as cash flow oversight and bank reconciliations.
• Optimize financial workflows to boost operational effectiveness.

This live, instructor-led training in Berlin (delivered online or onsite) is designed for participants at beginner to intermediate levels seeking to optimize their customer service operations using Dynamics 365 Customer Service.

By the conclusion of this training, participants will be capable of:

• Comprehending the primary features and capabilities of Dynamics 365 Customer Service.
• Implementing and configuring the D365 Customer Service setup.
• Efficiently overseeing customer interactions and case handling.
• Applying analytics to refine service delivery.
• Connecting Dynamics 365 Customer Service with additional Microsoft ecosystem applications.

This live, instructor-led session is conducted in Berlin (either online or onsite) and is designed for sales professionals ranging from beginner to intermediate levels. It focuses on leveraging Salesforce to oversee leads, opportunities, accounts, and customer interactions, with the goal of boosting deal closure rates and strengthening sales performance.

By the conclusion of this training, participants will be capable of:

• Confidently navigating the Salesforce Sales Cloud interface.
• Managing leads, contacts, accounts, and opportunities.
• Utilizing Salesforce tools to streamline workflows and track performance.
• Using reports and dashboards to gain insights into the sales pipeline.

This instructor-led training in Berlin is tailored for intermediate to advanced developers seeking to master Odoo's Python backend and OWL frontend. Through live coding exercises in a real environment, you will construct advanced modules, customize POS and Barcode systems, and integrate APIs.

This live, instructor-led training, conducted in Berlin (either online or onsite), is tailored for intermediate to advanced-level professionals. The program focuses on optimizing customer care operations by integrating AI and automation, while also equipping teams with cutting-edge tools and strategic approaches.

Upon completion, participants will be able to:

• Understand emerging trends in customer care and customer success.
• Apply AI and automation to boost satisfaction and reduce workload.
• Enhance sales workflows and customer engagement via advanced automation.
• Train teams remotely using contemporary tools and strategies for sales and customer success.
• Formulate scalable solutions to elevate customer experiences and drive revenue.

This instructor-led, live training in Berlin (delivered online or onsite) is tailored for beginner to intermediate-level participants seeking a thorough understanding of Dynamics 365 Sales and the skills to effectively utilize the platform for optimizing their sales operations.

By the conclusion of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This live, instructor-led training held in Berlin (whether online or on-site) targets intermediate-level marketing analysts and professionals looking to update and deepen their Pardot capabilities, particularly in the areas of advanced reporting, dashboards, and engagement strategies.

By the conclusion of this training, participants will be positioned to:

• Optimize Pardot setups for advanced email marketing and engagement methods.
• Develop expertise in building and analyzing reports and dashboards.
• Strengthen prospect assignment approaches and engagement programs.
• Apply Pardot’s dynamic content and custom redirects to enhance campaign outcomes.

This live, instructor-led training, delivered either online or onsite, is tailored for participants with beginner to intermediate expertise who aim to leverage the MS Dynamics 365 Sales Insights module for more intelligent sales tactics and enhanced customer interactions.

By the conclusion of the course, participants will be capable of:

• Comprehending the features and advantages offered by the Sales Insights module.
• Utilizing AI-based analytics to improve sales performance.
• Configuring and customizing the module to suit distinct business objectives.
• Employing insights for lead scoring, monitoring relationship health, and optimizing pipeline management.
• Connecting Sales Insights with other Dynamics 365 modules and external third-party tools.

This instructor-led live training, conducted in Berlin (either online or onsite), is tailored for beginner-level managers seeking to utilize Monday.com for managing and automating databases and workflows across multiple departments.

By the end of this session, participants will be able to:

• Automate databases and workflows for various departments (sales, marketing, HR, etc.).
• Integrate WhatsApp using external APIs to sustain communication with clients or internal staff.
• Manage statuses and workflows across any domain and enhance operations through automation.
• Maximize productivity by fully utilizing Monday’s WorkManagement, CRM, and WorkForms modules.

This live, instructor-led training in Berlin (online or onsite) is tailored for mid-level professionals seeking to implement and oversee the Odoo Inventory module with precision. The curriculum focuses on managing a central warehouse alongside multiple secondary locations, placing significant weight on traceability and scalability.

Upon completion of this training, participants will be equipped to:

• Establish and oversee a multi-location warehouse architecture within Odoo.
• Monitor internal product movements and refine transfer processes between warehouses.
• Document and track purchase orders through their receipt and distribution phases.
• Activate and control serial number and lot-based traceability features.
• Construct a scalable, structured inventory framework that adheres to industry best practices.

This live, instructor-led session, delivered either online or onsite in Berlin, is designed for beginner-level sales professionals and administrators aiming to effectively operate and manage Salesforce Sales Cloud and its administrative functions.

By the conclusion of this training, attendees will be able to:

• Proficiently navigate and apply Salesforce Sales Cloud features.
• Manage key records including leads, accounts, contacts, opportunities, and cases.
• Produce reports and dashboards to gain sales insights.
• Establish automation and define workflow rules inside Salesforce.
• Adjust security parameters and control user access.
• Link Salesforce with Power BI, Tableau, and additional tools to enable real-time data analysis.

This instructor-led, live training in Berlin (online or onsite) is intended for intermediate-level participants looking to grasp the configuration, management, and customization of Odoo modules to aid business operations.

By the conclusion of this training, participants will be capable of:

• Configuring and adapting the Project and Planning modules to smooth out task and resource management.
• Setting up and overseeing Sales and Accounting modules, including the Analytics Accounting Plan, to boost financial tracking and reporting.
• Managing the Employee and Contact modules to enhance HR and CRM workflows.
• Applying the Settings module to deploy system-wide customizations and integrations.
• Optimizing Odoo's capabilities to match organizational requirements.

This instructor-led, live training in Berlin (delivered online or on-site) targets beginner-level project managers aiming to utilize OpenText Exstream v16 for the effective design, implementation, and management of personalized customer communications.

By the end of the program, participants will be able to:

• Comprehend the architecture and components of OpenText Exstream v16.
• Apply effective administration, operation, and deployment techniques for Exstream applications.
• Create personalized customer communications using Exstream Design Manager.
• Utilize the OpenText Support Portal for resource access, software updates, and ticket management.

This instructor-led, live training in Berlin (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.

By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This live, instructor-led training in Berlin, delivered either online or on-site, caters to business analysts aiming to harness HubSpot services for managing the product life cycle.

By the end of the training, participants will be able to:

• Understand the various stages of the product life cycle.
• Utilize HubSpot to optimize and manage the product life cycle effectively.
• Identify when product life cycle analysis is most relevant in business operations.

This live, instructor-led training in Berlin (delivered online or on-site) is designed for intermediate-level accountants looking to enhance their accounting processes by utilizing the capabilities of the Odoo accounting module.

By the conclusion of this training, participants will be capable of:

• Proficiently managing accounts payable and receivable, including implementing automation, customization, and optimization strategies within Odoo.
• Employing Odoo’s advanced reporting functionalities to produce custom financial reports, dashboards, and analyses that aid in strategic decision-making.
• Configuring and administering diverse tax rates, jurisdictions, and budget controls with precision in Odoo.
• Formulating best practices for safeguarding sensitive financial data, establishing user access permissions, and meeting audit compliance requirements.

This live, instructor-led training, conducted in Berlin (online or on-site), is designed for consultants looking to refine their intermediate skills in overseeing PeopleSoft applications.

By the conclusion of this program, participants will be capable of:

• Understanding key PeopleSoft concepts and its underlying architecture.
• Configuring and managing server domains.
• Diagnosing, resolving, and tuning system performance within PeopleSoft.

This live, instructor-led training, conducted in Berlin (either online or onsite), is designed for intermediate-level marketing professionals aiming to acquire the expertise needed to utilize Salesforce Marketing Cloud for robust digital marketing and customer engagement.

By the end of this course, participants will be able to:

• Comprehend the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, build segmented audiences, and leverage data for targeted marketing efforts.

This instructor-led, live training in Berlin (online or onsite) is designed for business analysts seeking to enhance their marketing and sales operations using Microsoft Dynamics 365.

Upon completion, participants will gain the ability to:

• Utilize distinct modules in Microsoft Dynamics 365 to oversee process flows.
• Embed the Power Platform into the Microsoft Dynamics 365 ecosystem.
• Structure standard data models, including records and segment charts.
• Implement process automation via Microsoft Flow integration.

This instructor-led live training, conducted in Berlin (online or on-site), is designed for marketers looking to establish and optimize their sales and marketing processes with HubSpot CRM.

By the end of the course, participants will be able to:

• Utilize HubSpot meeting tools for efficient scheduling.
• Improve business operations using HubSpot CRM.
• Build comprehensive dashboards and reports for data analysis.
• Automate key aspects of the sales and marketing workflow.

This live, instructor-led training is conducted in Berlin (available online or on-site) and is designed for intermediate-level customer experience analysts and marketing operations professionals. It focuses on using Dynamics 365 Customer Insights to integrate customer data and execute targeted, compliant customer journeys.

By the end of the program, participants will be equipped to: connect and consolidate data sources, generate segments and metrics, create and launch journeys, and monitor and resolve operational issues.

In this instructor-led live training, conducted in Berlin (either online or onsite), participants will gain the skills to utilize Odoo and initiate development projects for their organizations.

By the end of this session, participants will be capable of:

• Installing and configuring Odoo.
• Comprehending the basics of Odoo.
• Building their own Odoo module.
• Connecting third-party applications to Odoo.
• Maximizing the potential of Odoo's features.

This instructor-led live training in Berlin (online or onsite) is designed for infrastructure engineers, system administrators, and security/support staff who aim to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This live, instructor-led training in Berlin (delivered online or on-site) is designed for end-users seeking to leverage Odoo to streamline and enhance their business operations.

By the end of the programme, participants will be able to:

• Understand the process of implementing an Odoo CRM system within their organisation.
• Plan, analyse, and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This live, instructor-led session, delivered either online or onsite, is designed for web developers aiming to build real-time applications with Salesforce Development.

By the conclusion of this training, participants will have the capability to:

• Construct real-time applications using the Apex programming language.
• Build test classes in Apex to boost code coverage in Salesforce.
• Establish and utilize REST and SOAP web services via Apex.

This live, instructor-led training, delivered either online or onsite, is designed for marketing, sales, and customer service professionals aiming to master the setup, management, and monitoring of Salesforce to improve customer service delivery.

By the end of the program, participants will be capable of:

• Setting up their Salesforce account to handle profile management, activity tracking, view and layout customization, and personal settings.
• Utilizing Salesforce features and tools to attract, win over, and service existing and potential customers.
• Building reports and dashboards to derive valuable analytics and business insights.

This live, instructor-led training, conducted in Berlin (either online or onsite), is designed for administrators seeking to use Salesforce Lightning to build web applications.

By the end of this training, participants will be able to:

• Build responsive applications with Salesforce Lightning.
• Develop applications with little to no code.
• Create a lightning application from scratch.