Course Outline
Comprehending Assertiveness
- Defining assertiveness and distinguishing it from other behaviours
- Exploring the distinctions among passive, aggressive, passive-aggressive, and assertive conduct
- Evaluating your personal communication style
- Recognising the professional advantages of assertive interaction in the workplace
Enhancing Confidence and Self-Awareness
- Identifying personal impediments to assertiveness
- Challenging limiting beliefs to boost self-assurance
- Understanding emotional triggers and regulating reactions
- Cultivating a mindset characterised by positivity and confidence
Communicating with Assurance
- Mastering the principles of effective verbal and non-verbal expression
- Practising active listening and posing impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving positive relationships
Understanding Others and Influencing Positively
- Identifying various communication and behavioural styles
- Tailoring your approach to accommodate different personalities
- Establishing rapport and trust
- Applying influencing techniques to drive positive results
Navigating Difficult Conversations
- Preparing strategically for challenging discussions
- Addressing conflict in a calm and constructive manner
- Responding confidently to criticism, complaints, and difficult conduct
- Maintaining composure and professionalism while managing emotions under pressure
Applying Practical Assertiveness Skills
- Delivering and receiving constructive feedback
- Negotiating solutions that benefit all parties
- Utilising assertiveness techniques in meetings, presentations, and daily work scenarios
- Engaging in practical exercises and role-plays based on real-world workplace situations
Ongoing Professional Growth
- Reflecting on personal strengths and identifying areas for improvement
- Developing a personalised plan for enhancing assertiveness
- Establishing SMART goals for continuous development
- Recognising opportunities to integrate new skills into daily professional life
Requirements
No prior experience or specific prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
