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Duration 7 hours
Course Outline
Sensitivity in the Professional Context
- Defining sensitivity and respect in business settings
- The influence of language, tone, and body language
- Cultivating awareness of cultural, personal, and social variations
Identifying and Mitigating Unconscious Bias
- How biases develop and shape decision-making processes
- Illustrations of microaggressions and inadvertent offense
- Effective strategies to minimize bias and encourage fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and feelings of others
- Practicing active listening and compassionate dialogue
- Harnessing empathy to bolster trust and teamwork
Navigating Sensitive Scenarios
- Constructively addressing conflict or perceived offense
- Upholding professionalism under pressure
- Transforming challenging conversations into learning opportunities
Establishing an Inclusive Culture
- Fostering respect, openness, and collective responsibility
- Encouraging daily practices of inclusion
- The role of leadership in exemplifying sensitivity
Practical Implementation and Reflection
- Exercises based on case studies involving sensitive workplace issues
- Group discussions and sharing of insights
- Creating a personal action plan to implement sensitivity principles
Conclusion and Future Actions
- Review of core concepts and methodologies
- Commitment to ongoing awareness and mutual respect
- Guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Experience in team-based or customer-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous training in diversity or inclusion is necessary
Target Audience
- Staff members and team leaders looking to champion respect and inclusion in the workplace
- Managers seeking to cultivate awareness and empathy within their teams
- Organizations committed to reinforcing a culture of sensitivity and understanding
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Stay calm. Analyze others carefully.
Eva Sickinger - Ferngas Service & Management GmbH & Co. KG
Course - Effective communication skills
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